We provide customized technical consultation and meet customers face-to-face at international trade shows. Customers are also welcome to visit our factory to gain a closer understanding of our production and technical capabilities.

Based on your product specifications, raw materials, process requirements, required production capacity, factory conditions, and project budget, we recommend suitable equipment, develop a tailored solution, and provide a project-specific quotation.

All equipment is manufactured in accordance with the standards agreed upon in the contract. We maintain full transparency by sharing real-time progress updates across every production phase.

Before shipment, you are welcome to visit our factory with your engineers to inspect the equipment and become familiar with its key operating procedures. If preferred, you may also appoint a professional QC inspector to carry out an on-site inspection.

For customers who are unable to visit in person, we can provide machine trial videos and physical samples for review and confirmation. Once the inspection is approved and the final payment has been received, shipment will be arranged promptly.

Drawing on years of export experience, we pack, load, and secure the equipment in accordance with international shipping standards for secure protection during transport.

Photos and videos are taken throughout the container-loading process, and a complete set of loading records is provided for reference. These materials help customers unload and verify the equipment more efficiently once the shipment arrives at the destination port.

We continue to track the shipment while it’s in transit and keep you updated on the estimated cargo pickup time. We also help review the full set of customs clearance documents to ensure the paperwork is complete and accurate, making customs clearance and cargo collection smoother.

Our team will coordinate with you in advance to determine whether an Amtop engineer should visit your site for installation, commissioning, and on-site technical training. For simpler machines that don’t require on-site service, we provide operating manuals, instructional videos, maintenance guides, and one-on-one remote technical support.

• Spare parts are provided free of charge during the warranty period, excluding consumable parts and damage caused by human factors.
• A list of recommended consumables and wear parts is provided when the equipment is purchased, allowing customers to decide which items they would like to keep in stock.
• After the one-year warranty period, replacement parts are supplied to the buyer at cost, while technical guidance remains available on an ongoing basis.
• If the equipment is damaged during transportation, replacement parts will be provided free of charge.
• Before or after the equipment arrives at your factory, we coordinate with you in advance to determine whether an engineer should be dispatched for installation, commissioning, and on-site technical training.
• The customer is responsible for the engineer’s visa, accommodation, meals, and round-trip airfare. An engineer service fee of USD 150–200 per day also applies, depending on travel distance.
• For simpler machines that do not require on-site service, operating manuals, instructional videos, and maintenance guides are provided, along with one-on-one remote technical support.
• If any issues arise during later operation, our team will continue to provide online support. We can arrange video calls for remote troubleshooting, and an engineer can be dispatched for additional on-site service when necessary.